REFUND POLICY
All the transactions connected to the services provided by Audhill Ltd are regulated by this Refund Policy.
Please, read it carefully before making your order as it determines your rights with regard to the services you choose, including basic restrictions and exclusions.
REFUND CONDITIONS
Any issues connected to the services of Audhill Ltd can be fixed by our Customer Support Center, and you may be eligible for a refund according to the Refund Policy that is outlined below. To contact the Customer Support Center contact [email protected] or reach us via phone.
This Refund Policy refers exclusively to the customer's transaction fees concerning the Audhill Ltd services.
This Refund Policy does not cover additional funds between customers and the third parties.
We always do our best to provide a good assistance to our customers in case of any disputes connected to the refunds.
The amount of the refund cannot be more than the original amount of the customer's transaction.
Applying for a refund, the customer needs to complete and send a request to the [email protected] while indicating 'Refund Request’ in the subject line.
We must be sure that the refund request is genuine, that's why we always check the information and contact the customers to provide us with such details: email, phone number, the first and the last name, the address or different details that can help to prove the disputed transaction was wrong. In case of refusal to provide us with needed information or in case of any doubts related to the provided information, Audhill Ltd can decline the refund request. The customer does not get a refund if:
§ the asked information is not provided during indicated terms;
§ we have suspicions the customer can be involved in the fraudulent/illegal activity;
§ there is no reasonable ground for the refund.
We always process customer`s requests for a refund as fast as possible. Response time may vary depending on reasons of such refund request. The decision which was made is declared to the customer within:
ü 5 business days after receiving requested information;
ü 5 business days after receiving the request for a refund if we don`t ask for the additional information.
We process a refund during a period of time from 5 to 10 business days after deciding that the customer’s refund request is approved to be processed.
We provide the assistance connected to the refund requests by [email protected] or by phone within 14 days after the date of the transaction you don't agree with.
We can make a refund using only the same method of payment which the customer used initially.
The second payment can be refunded unlike the first payment, which is always made by the customer independently with acceptance of all the conditions. The acceptance is made by ticking the checkboxes during the first payment.
The request for a refund is not an exact guarantee for you to be refunded. Audhill Ltd reserves the right to process also a partial refund; it is always decided individually in every specific case. Cash refunds are not applicable. Each refund is provided by one of our competent billing agents.
CHARGEBACK RELATED
We expect every our customer to contact us first in case of any issues related to Audhill Ltd services. We can solve all the problems without attracting any third parties.
In the event of a chargeback by a credit card company with regard to the services we provide, you agree that we may suspend access to the account you have with us.
The customer cannot get a refund if the chargeback was submitted.
ADDITIONAL
The additional funds that can appear in the process of making a refund are not refundable.
Periodically Audhill Ltd can correct the Refund Policy in case of any changes in the legislation. If the customer does not accept the changes in the Refund Policy, he cannot be the user of Audhill Ltd services and should quit.
Audhill Ltd is not responsible for the damages or losses connected to the services Audhill Ltd provides.
Last update: 31.10.2018